Improved Patient Outreach and engagement

What

Evaluated effectiveness of COVID-19 chatbot implementation to improve healthcare service offering

Result

Large healthcare provider gained critical insights into its public engagement program for COVID-19, improving and scaling its outreach and healthcare referral strategy 

How

Literature review on conversational agents, exploratory data analysis, research design, IRB approval, data science, report write-up 

Client

Large healthcare provider in Southeastern U.S. 

Technology

Chatbot, R, Data warehouse, IBM SPSS Statistics

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