The Americans with Disabilities Act offers equal access to healthcare which is one of the most important rights. The nation continues with its response to the pandemic with booster shots and vaccinations for children. Also, people with disabilities must be able to schedule appointments for lifesaving vaccines.
The Rite Aid must test the pages of the website about the scheduling for vaccination. They should check the information regularly to fix any kind of barriers that come with accessibility. Individuals with disabilities and those who are visually impaired cannot use a mouse. They must have access to that information and easy scheduling.
This incident is emblematic of the importance of ensuring better accessibility while relying on digital tools. They found out that telehealth can sometimes make the situation worse for people with disabilities.
It is important to step back from the things they are designing. Also, they must try to think about all the things from the perspective of the patients. It is important to work hard to develop tools and systems, and processes that can help people meaningfully.